Rogers Estate Agents Pty Ltd
ABN 13 663 588 387
Trading as Rogers Estate Agents
(“we”, “us”, “our”)

Rogers Estate Agents is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Notice explains how we collect, use, store and disclose personal information in connection with our real estate services, including sales, leasing and property management.

1. Personal information we collect

We may collect personal information including, but not limited to:

  • Names and contact details
  • Identification information
  • Ownership, tenancy and occupancy details
  • Financial information relevant to trust accounting, rent, bonds, commissions and payments
  • Information relating to property sales, leasing and management

Personal information may be collected directly from you or from other lawful sources.

2. Why we collect personal information

We collect personal information to enable us to:

  • Accept and perform appointments as agent
  • Provide sales, leasing and property management services
  • Sell, market, lease or manage property
  • Communicate with clients, buyers, sellers, landlords and tenants
  • Arrange inspections, advertising, open homes, maintenance and repairs
  • Operate trust accounts and maintain records
  • Comply with legal, regulatory and professional obligations
  • Undertake direct marketing where permitted by law
3. Consequences of not providing information

Some personal information is necessary for us to provide our services.
If required information is not provided, we may be unable to deliver some or all of our services.

4. Use and disclosure of personal information

We may use and disclose personal information for purposes related to our services, including disclosure to:

  • Buyers, sellers, landlords and tenants
  • Solicitors, conveyancers, financiers and professional advisers
  • Tradespersons, contractors and maintenance providers
  • Strata or body corporate managers
  • Valuers, photographers, advertisers and auctioneers
  • Trust account auditors and insurers
  • Government authorities, courts and tribunals where required or authorised by law
  • Information technology and cloud service providers used in our business
5. Tenant and property management information

Where we provide property management services, personal information relating to tenants or prospective tenants may also be disclosed to:

  • The landlord or property owner
  • Maintenance contractors and tradespersons
  • Strata or body corporate managers
  • Tenancy databases (where permitted by law)
  • Insurers, dispute resolution services and tribunals, including the RTA and QCAT
  • Relevant government authorities as required by law
6. Overseas storage

Some service providers we use may store or process information on servers located outside Australia.

We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

7. Access, correction and direct marketing

You may request to access to, or correction of, personal information we hold about you.

We may use personal information for direct marketing of real estate services where permitted by law. You may opt out of direct marketing at any time by contacting us.

8. Retention and security

We retain personal information for as long as required to provide our services and to meet trust accounting, taxation and record-keeping obligations.

We take reasonable steps to protect personal information from misuse, loss and anauthorised access, modification or disclosure.

9. Privacy complaints

If you have a privacy complaint, please contact us using the details below.
If your complaint is not resolved, you may refer it to the Office of the Australian Information Commissioner (OAIC).

10. Contact us

Rogers Estate Agents Pty Ltd
Email: sales@rogersea.com.au
Phone: (07) 55000944
Address: 6b/5 Cottonwood Place Oxenford QLD 4210